AN EVALUATION OF THE IMPACT OF ADVERTISING ON CONSUMER BEHAVIOUR
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This is a research work carried out to evaluate the impact of advertising on
consumer behavior with particular reference to De-united Foods Industries Ltd,
makers of Indomie noodles. Data for the research were collected through primary
and secondary sources.
The collected data were analyzed in tables and simple percentages, while the
hypotheses were tested using the chi square technique.
Given three hypotheses as stated in chapter one, these hypotheses were tested
critically in chapter four to reveal the authenticity of responses by the
respondents to the research questions.
In the final analysis, attempts were made to bring to summary the tested research
hypotheses, which proved that:
1. Advertising has improved consumer preference for Indomie noodles to
2. There has been significant increase in sales of Indomie noodles as a result
3. De-united Foods Industries Limited has been able to overcome competitors
1.1 BACKGROUND OF THE STUDY
We are in a very dynamic and complex world. The business environment is becoming
sophisticated day by day and as such, decision-making is becoming more and more
challenging and risky. Business organizations are failing due to poor decisions. Investors are
losing their money and are unhappy. They are being discouraged and this is quite unhealthy
to the economy. In some other instances, organizations are springing up in great numbers;
some are successful in the marketing of their products and services, while others are still akin
to the barber’s chair syndrome where all is motion but no movement; struggling to reach
their target audience. Consumers are also faced with the challenge of choice making due to
indecisiveness, skepticism, indifference and confusion which are among the key sales killers
in business world.
However, the consumer perception challenge is the first and greatest hurdle that advertisers
must cross. Perception guides all activities of the consumer from the people he associates
with to the product he buys. In the business world, it has always been what people say about
a product or service and not what the marketer says. How a consumer perceives each of the
different brands in a category, determines which brand he chooses. So many companies
spend so much money on advertising, sales promotion, point of purchase displays and other
marketing communications only to discover that many people don’t even remember the
product or the promotion. On the other hand, whether consumers ultimately purchase the
marketer’s brand also depends on whether the promotion and marketing communication
variables facilitate purchasing.
Today, it is no longer news that we are in a season of economic anomie. All that could go
wrong have been going wrong with the global economies and having ripple effects on our
local business environment. Reports about the current economic crisis have been terrific and
scaring. More companies are recently reported to have shut down operations while some are
planning their exit from the Country due to harsh economic conditions. In the face of all
these, the few others in operation are engaged in fierce battle for the soul of the consumers.
To succeed, they need to understand what makes potential customers behave the way they
This study therefore, seeks to evaluate the impact of advertisement of indomie noodles, a
product of De-united Ltd on Consumer behavior. The brand indomie with its varieties of
flavours such as Onion flavor, chicken flavor, Suya flavour has become a household name
since the late 90s that even a child of 2years of age could pronounce it so fluent amidst other
competing brands like Chikki noodles, ‘O’ noodles, Mimi noodles of May & Baker and now
the latest of them all, the Golden Penny noodles of Flour Mills Plc. With these range of
competing products, massive advertising budget becomes necessary for the indomie brand,
which the researcher tends to evaluate its impact on the behavior and/or perception of the
1.1.1 BRIEF HISTORY OF DE-UNITED FOOD INDUSTRIES LTD
De-united food Industries limited was commissioned in Nigeria in 1995 as the first instant
noodles manufacturing company with head office in Ota, Ogun State. The company is a joint
venture between Salim group of Indonesia and Tolaram group of Singapore.
Salim group is the majority shareholder of PT Indofood Sukses Makmur, a listed company in
Indonesia which owns the indomie trademark, technology and expertise in instant noodles
Tolaram group is a Singapore based group that has businesses in Nigeria and eleven countries
around the world.
According to Mr. Ashish Checker, chief operating officer of De-united, the vision of the
company is to become a leading instant noodles manufacturer in Africa, committed to customers’
satisfaction through a variety of products; increase stakeholder’ value and continuously develop
its human capital and the community. The company’s mission statement also reads thus “To
dominate the instant noodles market by providing a variety of quality products that meet
1.2 STATEMENT OF PROBLEMS
Advertising is costly; often its effects are uncertain, and sometimes it takes a while before it
makes any impact on consumers’ buying behavior. It is for these reasons that many
companies think it appropriate, occasionally to reduce expenditures on advertising or to
entirely eliminate it. On the other hand, some companies sometimes consider it unnecessary
to advertise when their brands are already enjoying great success without advertisement.
Such behavior implicitly fails to consider the fact that advertising is not just a current
expense or mere exercise but an investment.
Competition poses another problem area of this study. Prior to year 2004, indomie was the
only noodles in the market, which means, absence of competition. Given this situation, the
product recorded high sales within the afore-mentioned period. Today, the massive
introduction of the noodles earlier mentioned had made way for competition as so many
women who used to sell only indomie noodles now share their resources among the different
brands in order to maximize profit. Also, identified was in the area of children who are seen
as the chief consumers of indomie noodles. Before now, the indomie jingles (indomie,
indomie,indomie noodles, delicious and tasty ……………) was sang often among them.
Today, it’s amazing how these children now sing the mimi noodles jingles more than the
popular indomie jingles. This means that perhaps, these children hear more of the mimi
jingles than that of indomie, and as a result, a good percentage of them would no doubt
change from consumption of indomie to mimi. All these, have resulted in low sales of
1.3 OBJECTIVES OF THE STUDY
This study is guided by the following objectives.
1. To determine the role of advertisement in marketing of consumer goods
2. To understand consumers’ views and or opinions towards advertisement of consumer
products in general and indomie noodles in particular.
3. To measure the extent to which advertisement influences the behavior of consumers of
4. To ascertain if a consumer good can overcome competition without advertisement
5. To determine if advertisement increases consumer’s preference of a particular product
6. To ascertain which medium of advertisement will make greater impact in advertisement
of consumer goods
1.4 RESEARCH QUESTIONS
This study seeks to address the following questions:
Is advertisement an effective tool in marketing of indomie noodles or just a mere
To what extent do other promotional activities undertaken by the company impact
positively on the consumers of the product?
Are there steps taken to ascertain the impact of advertisement of Indomie noodles on
Has advertisement improved consumer preference for the product to other noodles?
Has the company been able to overcome competition through advertisement?
Did advertisement play any role in defusing the bad publicity that was associated with
the poisonous indomie in 2005?
1.5 STATEMENT OF HYPOTHESES
In this work, effort has been geared towards propounding three hypotheses, viz:
HO1: Advertisement has not improved consumer preference for Indomie
noodles to other brands.
HO2: There has not been significant increase in sales of Indomie noodles
as a result of advert.
HO3: De-united has not been able to overcome its competitors through
1.6 SIGNIFICANCE OF THE STUDY
In this work, attempt has been made to identify its significance to: Business organizations,
Academics and the Researcher.
The need for prudent management of financial resources in an organization is of great concern.
It’s amazing however; that at anytime an organization is going through some hard times
financially, first thing that runs into the mind of the management staff is a cut-down on
advertisement and promotion budget or eliminate them entirely as a step to ameliorate their
predicament. This study therefore, has been designed in such a way as to aid organizational
managers realize that measurement is very important in advertising. Therefore, before decisions
are taken on whether to eliminate advertisement or cut-down the budgets, efforts must be made
towards ascertaining the impact of such advertisement, hence; a call for checks and balances.
Before this study, some past studies found that advert had increasing effect on consumer
satisfaction; others found that advert had negative impact and led to consumer dissatisfaction. No
research has ever found why conflicting results were obtained in this area of research. To
academics therefore, this work will provide a basis for further research works. To further achieve
this, relevant and authentic references have been cited.
To the Researcher:
The researcher is an advertising practitioner; hence, embarking on this work will increase his
knowledge of media planning. Above all, this study is designed in partial fulfillment of the
requirements for the award of a master degree of the department of marketing, University of
Nigeria, Enugu Campus.
1.7 SCOPE OF THE STUDY
This study was carried out only in Lagos State and the markets within the state apart from few
visits made to the company in Ogun State. The study is limited to De-united Industries Ltd and
its products indomie noodles. However, efforts were made to identify other competing brands of
noodles such as Mimi noodles, Chikki noodles, O’ noodles and the golden penny noodles and at
the end, conclusive reports were drawn for the success of this work.
1.8 LIMITATIONS OF THE STUDY
The researcher’s efforts to obtain intensive and conclusive information necessary for a
comprehensive work on this study were restrained by the following;
Attitude of Respondents: Most of the responsible officials of De-United were
reluctant to divulge some vital information which they claimed might be used in
favour of their competitors. The high level of illiteracy amongst the market woman
who sell indomie noodles poised another threat, in that some of these woman felt
being disturbed in their businesses and were not ready to waste their time in
answering questions that would not profit them. On the other hand, other individuals
who sell both indomie noodles and other noodles were just indecisive.
Cost: Efforts to obtain expensive but very relevant materials were not met due to lack
of sufficient fund. This factor also restricted the researcher’s study in only Lagos
State, apart from few visits to the company in Ogun State, as he could not afford the
high transportation cost of visiting other areas. Most of the visits in some areas were
made on motorcycle with its attendant risks.
Time: It was also very difficult for the researcher to combine this work with his
official duties in the place of work. Sometimes, the few hours permission he got from
his superior officer in the office were not enough to carry out a comprehensive study
for this topic. Another time constraint was in the area of some respondents giving
attention at their convenience and as a result, the researcher was often asked to come
back next time for attention.
1.9 DEFINITION OF TERMS
Advertising: According to Arens (2004:7), advertising is the structured and composed nonpersonal
communication of information, usually paid for and usually persuasive in nature,
about products (goods, services or ideas) by identified sponsors through various media
Consumers: are people who purchase and use goods or services to satisfy particular needs
Consumer behavior: are those acts of individuals directly involved in obtaining and using
economic goods and services. (Nwaizugbo 2004:66)
Perception: this refers to the personalized way people sense, interpret and comprehend
Impact: The Oxford Advanced Learners Dictionary defines impact as the powerful effect
that something has on something or somebody.
Market: the set of all actual and potential buyers of a product or service. Kotler and
Brand: This is a name, term, symbol, design, mark or a combination of these that identifies
the product of a manufacturer or differentiates it from those of competitors. Nwaizugbo
Brand Equity: this refers to the added value endowed to products and services. Kotler &
Brand promise: Is the marketer’s vision of what the brand must be and do for consumers.
Kotler & Keller (2006:278).
Brand Interest: An individual’s openness or curiosity about a brand
Brand awareness: Is an issue of whether a brand name comes to mind when consumers
think about a particular product category and the ease with which the name is evoked. Shimp